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Chi Machine Warranty in the USA and Canada

Repair Services 2 YEARS FREE OF CHARGE with the following conditions:

  1. Any product failure is repaired free of charge provided the machine has been used properly.
  2. Damage caused by unauthorized disassembly or operation in contravention to these directions is not covered under the free repair warranty.
  3. Free repair is NOT provided even during the warranty period if: a) the machine has been damaged due to dropping and b) the machine was damaged by acts of God such as earthquake, public disturbances, fire, etc.
  4. Note: you pay for shipping to the repair facility. The machine is shipping back to you free of charge. So you pay shipping only one way.

See the specific terms for USA and Canada below:

United States Chi Machine Limited Warranty

HSIN TEN Enterprise USA, Inc. provides a limited express warranty on a new The Chi Machine® “Product”, which is purchased by the first user. Please fill out and send in the enclosed warranty registration card. The basic warranty period is for two (2) years, which warrants against defects in materials or workmanship. You may purchase an extended warranty for an additional charge at the time of purchase. During the warranty period, HSIN TEN ENTERPRISE USA, INC. will repair or replace the Product, at its sole discretion, at no charge to you. To obtain warranty service, you must deliver the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to HSIN TEN ENTERPRISE USA, INC. at the following address:

HSIN TEN ENTERPRISE USA, INC.
Attention: Warranty Claims Department
17 Dupont Street Unit #C
Plainview, N.Y. 11803

(NOTE: Before sending your machine back you must contact us to obtain a return authorization number. If you send your machine without the number it will NOT be repaired!)

This warranty does not cover cosmetic damage due to acts of God, accident, misuse, abuse, negligence, commercial use, shipping damage, or modification to the Product or to any part contained therein. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than HSIN TEN ENTERPRISE USA, INC. Consult the written materials accompanying your Product for the safe and proper operation. No distributor of this Product has the authority to change any of the terms or conditions of HSIN TEN ENTERPRISE USA, INC.’s limited express warranty.

Repair or Replacement of the product is the exclusive remedy of the consumer while the limited express warranty is in effect. HSIN TEN ENTERPRISE USA, INC. shall not be liable for any incidental or consequential damages, lost profits, personal injury or other damage. Except to the extent prohibited by applicable law, the limited express warranty is expressly in lieu of any other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Some states do not allow the exclusion or limitations of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

This warranty is only valid in the United States, its possessions and territories.

Canada Chi Machine Limited Warranty

HSIN TEN ENTEPRISE USA, INC. provides a limited express warranty on a new The Chi Machine® “Product”, which is purchased by the first user. Please fill out and send in the enclosed warranty registration card. The basic warranty period is for two (2) years, which warrants against defect in materials or workmanship. You may purchase an extended warranty for an additional charge at the time of purchase. During the warranty period, HSIN TEN ENTERPRISE CANADA, INC. will repair the Product, at its sole discretion, at no charge to you.

To obtain warranty service, you must deliver at your charge the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to HSIN TEN ENTERPRISE CANADA, INC. at the following address:

HSIN TEN ENTERPRISE CANADA. INC.
Attention: Warranty Claims Department
30 West Beaver Creek Rd. Unit #14
Richmond Hill, Ontario, L48 3K1

(NOTE: Before sending your machine back you must contact us to obtain a return authorization number. If you send your machine without the number it will NOT be repaired!)

This warranty does not cover cosmetic damage due to acts of God, accident, misuse, abuse, negligence, commercial use, shipping damage, or modification to the Product or to any pat contained therein. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the HSIN TEN ENTERPRISE CANADA, INC. Consult the written materials accompanying your Product for the safe and proper operation. This warranty may not be assigned. No distributor of this Product has the authority to change any of the terms of conditions of HSIN TEN ENTERPRISE CANADA, INC.’s limited express warranty.

Repair or replacement of the product is the exclusive remedy of the consumer while the limited express warranty is in effect. HSIN TEN ENTERPRISE CANADA, INC. shall not be liable for any direct, incidental or consequential damages, lost profits, personal injury or other damage. Except to the extent prohibited by applicable law, the limited express warranty is expressly in lieu of any other warranties and conditions, express or implied, including any warranty and condition of merchantability or fitness for a particular purpose.

This warranty is only valid in Canada, its possessions and territories.